Standard caps
For a standard, non-personalised cap bought online, tell us you wish to cancel within 14 days after receiving it. You then have 14 days to send it back. Embroidering a standard catalogue design after an order does not by itself make it personalised.
How to return
Email wearethereabouts@gmail.com with your order number and cancellation request. We will provide the return instructions and address. Please contact us before sending anything to a supplier address.
Refunds
We refund cancelled items and the standard outbound delivery charge, where applicable, to the original payment method. Refunds are made within 14 days of receiving the returned goods or evidence that they were sent back, whichever is earlier. You may inspect a cap as you would in a shop. A deduction may apply for loss of value caused by handling beyond that.
You pay the direct return postage for a change of mind. We cover reasonable return costs for faulty or incorrectly supplied goods.
Faults and personalisation
Contact us if goods are faulty, damaged or not as described. These rights are separate from change-of-mind returns. Genuinely personalised goods may have different cancellation rules if offered later; your rights for faulty goods remain.
Cancellation form
To: THEREABOUTS, wearethereabouts@gmail.com
I give notice that I cancel my order for:
Order number:
Ordered on / received on:
Name:
Address:
Date: